Help Center
Guides and answers for RojoBingo players and venue operators — how to play, credits and rewards, fair play, accounts, and running bingo at your venue.
Getting started
Is RojoBingo really free?
Yes, forever — free credits, free hourly reloads, and no ads.
Is this gambling? What do I win?
No — credits are virtual, have no cash value, and can never be exchanged for money.
Which devices does RojoBingo work on?
Phone, tablet, or computer — any modern browser, nothing to download.
How to play
How to play bingo
Start here — pick a game mode and learn the grid, rules, and strategies.
How does a round work?
The four round phases, auto-daub, and what happens when multiple players win.
Can I play multiple cards in one round?
Yes — most players play 2–4 cards per round to increase their chances.
What happens if I disconnect?
Nothing to worry about — rounds run on the server, not your connection.
Auto-daub, explained
Every number, on every card, marked the instant it's called — always on.
When two players bingo at the same time
Everyone who completes the pattern on that ball wins — the prize splits evenly.
Choosing a room
Ball types, pace, card prices, and what the live badges on each room card mean.
Your game history and verifying a round
Where past rounds live, how to replay one, and how to check its fairness proof yourself.
Patterns
Credits & rewards
How do credits work?
What credits are, how to get free ones, and why you never pay or cash out.
The VIP ladder, explained
Bronze to Diamond — how XP moves you up, and what each tier unlocks.
Hourly free reloads and the cap
How the free credit faucet works, and how your VIP tier speeds it up.
Hosting private games for friends
Part of VIP membership — build a program, invite up to 15 friends, and let the engine call the game.
The daily spin
One free spin a day, fairness-verified, better prizes the longer your streak.
Jackpots, explained
El Gordo Rojo, the platform-wide jackpot, plus the per-room jackpots you'll see at the table.
XP and levels, explained
Everything that earns XP, and how XP moves you up the free VIP ladder.
Fair play & security
What does "provably fair" mean?
How commit-reveal shuffling works, and how to verify any round yourself.
Provably fair, step by step
Commit before the sale, seed reveal at settle, verify it yourself in the browser.
Is RojoBingo gambling?
No — virtual credits, no cash value, free to play forever, and every round provably fair.
Account
Signing up and logging in
Email-only signup, no card required, plus OTP and passkeys explained.
Account privacy and deletion
How to delete your account and what we do (and don't) do with your data.
I didn't get my login code
Check spam, try again, and what to do if Rojo ID says your email isn't verified.
Your name, birthday, and Rojo ID
What's public (your @handle), what's private, and how the birthday gift works.
Switching between English and Spanish
The site and the app each have a language control — here's where they live.
Sounds and notifications
Mute everything, tune each sound, or keep the caller's voice and drop the rest.
Community & extras
Chat and mini-games during play
Room chat, chat mini-games, trivia, and live hosts — the social layer around every round.
Friends and groups
Add friends, send cosmetic gifts, and play the same rooms together.
The six arcade games
Spin, flip, roll, scratch, drop, or guess — quick games between bingo rounds.
Tournaments
Scheduled multi-game tournaments with their own credit prize pools.
The monthly leaderboard
Points for cards played and rounds won, tracked all month long.
Missions and daily streaks
Two more ways free credits keep coming, on top of the hourly reload.
Leagues
Weekly group rankings — your group's combined score against every other group.
Reporting and blocking players
How to report bad behavior or block a player, and what happens next.
Sending gifts to friends
Cosmetic gifts — celebration effects, dauber skins, avatar frames — sent friend to friend.
Responsible play
Bingo essentials
Bingo glossary: A-Z
The essential bingo terms, from ball to RNG, in one quick-reference table.
A short history of bingo
From a 16th-century Italian lottery to the global pastime it is today.
75-ball vs. 90-ball vs. 80-ball vs. 30-ball, compared
Grid sizes, origins, and typical pace for all four game modes, side by side.
Types of bingo wins
Lines, shapes, blocks, coverall, and multi-stage games — how winning patterns are grouped.
Classic bingo calling nicknames
The traditional 90-ball call names, from "Kelly's Eye" to "Top of the Shop."
Bingo etiquette online
Chat manners, honest claims, and why the room stays friendly for everyone.
How bingo odds actually work
Pure chance, equal odds per card, and why no strategy can change a draw.
Common bingo myths, debunked
Lucky seats, "due" numbers, and other gambler's-fallacy habits explained gently.
Speed bingo explained
30-ball bingo's tiny grid and fast calls, built for a quick win.
For venue operators
Do players need an app?
No — a QR ticket or link opens a browser page that works on any phone, even without JavaScript.
Can we keep using our paper cards?
Yes — we import your manufacturer decks and verify any card against the live round.
What does a venue need to run a night?
Devices you already own, plus caller-run or fully automated play.
How does pricing work?
Digital events typically run $0.50–$2.00 per player, with unlimited cards — you set prices and payouts, we license the software.
TV displays at your venue
Six display modes, paired with a 4-letter code, in English, Spanish, and French.
The cashier role
POS on any phone, PIN-approved cash-outs, and a report per cashier.
Choosing your automation level
Caller-run, auto-called, or fully automated — same program, same money, same reports; it's a setting for your venue.
Door-pass packages vs. credit sales
A prepaid door pass replaces per-game cash math; switch to credit sales if you'd rather charge per game.
Getting your venue live in days
Three steps from your first venue to doors open, with a real person on the other end.
Jackpots for your venue
Progressive pools, moneyball, designated number, and pattern race — all fairness-verified.
End-of-night reports
Winners, sales, and a per-cashier balance — ready before the last chair goes back on the rack.
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