Help Center
Guides and answers for players and venue operators alike.
For players
For venues & events
Getting started
How to play
How to play bingo
Start here — pick a game mode and learn the grid, rules, and strategies.
How does a round work?
The four round phases, auto-daub, and what happens when multiple players win.
Can I play multiple cards in one round?
Yes — most players play 2–4 cards per round to increase their chances.
Patterns
Credits & rewards
How do credits work?
What credits are, how to get free ones, and why you never pay or cash out.
The VIP ladder, explained
Bronze to Diamond — how XP moves you up, and what each tier unlocks.
Hourly free reloads and the cap
How the free credit faucet works, and how your VIP tier speeds it up.
Private bingo events for VIPs
Your own free event on RojoEvents — for up to 15 friends, personal use only.
Fair play & security
What does "provably fair" mean?
How commit-reveal shuffling works, and how to verify any round yourself.
Provably fair, step by step
Commit before the sale, seed reveal at settle, verify it yourself in the browser.
Is RojoBingo gambling?
No — virtual credits, no cash value, free to play forever, and every round provably fair.
Account
Community & extras
Chat and mini-games during play
Room chat, chat mini-games, trivia, and live hosts — the social layer around every round.
Friends and groups
Add friends, send cosmetic gifts, and play the same rooms together.
The six arcade games
Spin, flip, roll, scratch, drop, or guess — quick games between bingo rounds.
Tournaments
Scheduled multi-game tournaments with their own credit prize pools.
The monthly leaderboard
Points for cards played and rounds won, tracked all month long.
Missions and daily streaks
Two more ways free credits keep coming, on top of the hourly reload.
Responsible play
Bingo essentials
Bingo glossary: A-Z
The essential bingo terms, from ball to RNG, in one quick-reference table.
A short history of bingo
From a 16th-century Italian lottery to the global pastime it is today.
75-ball vs. 90-ball vs. 80-ball vs. 30-ball, compared
Grid sizes, origins, and typical pace for all four game modes, side by side.
Types of bingo wins
Lines, shapes, blocks, coverall, and multi-stage games — how winning patterns are grouped.
Classic bingo calling nicknames
The traditional 90-ball call names, from "Kelly's Eye" to "Top of the Shop."
Bingo etiquette online
Chat manners, honest claims, and why the room stays friendly for everyone.
How bingo odds actually work
Pure chance, equal odds per card, and why no strategy can change a draw.
Common bingo myths, debunked
Lucky seats, "due" numbers, and other gambler's-fallacy habits explained gently.
Speed bingo explained
30-ball bingo's tiny grid and fast calls, built for a quick win.
For venue operators
Do players need an app?
No — a QR ticket or link opens a browser page that works on any phone, even without JavaScript.
Can we keep using our paper cards?
Yes — we import your manufacturer decks and verify any card against the live round.
What does a venue need to run a night?
Devices you already own, plus caller-run or fully automated play.
How does pricing work?
Digital events typically run $0.50–$2.00 per player, with unlimited cards — you set prices and payouts, we license the software.
TV displays at your venue
Six display modes, paired with a 4-letter code, in English, Spanish, and French.
The cashier role
POS on any phone, PIN-approved cash-outs, and a report per cashier.
Choosing your automation level
Caller-run, auto-called, or fully automated — same program, same money, same reports; it's a setting on your event.
Door-pass packages vs. credit sales
A prepaid door pass replaces per-game cash math; switch to credit sales if you'd rather charge per game.
Getting your venue live in days
Three steps from your first event to doors open, with a real person on the other end.
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